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German Customer Service Representative In Ireland


Location:
Dundalk
Language(s):
English, German
Job Ref:
DKM 1035
Company:
DK Global Recruitment
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Job Description

Requirements

  • Fluent in German and good English
  • Previous customer support experience in a Contact Centre
  • Ability to analyse a problem quickly and resolve it following procedures
  • Good telephone manner
  • Customer service focused
  • Aware of overall business objectives
  • Computer literate: excellent keyboard skills, familiar with different on-line database packages
  • Ability to multitask

Responsibilities

  • Giving general information on products
  • Processing orders - telephone and mail
  • Up-Selling orders
  • Sample Product Requests
  • Handle customer complaints
  • Shipping issues (tracing orders; returns pick up etc.)
  • Finance queries (processing payments, invoice / statement queries)
  • Responding to Customers
  • Translation and proofing
  • Any other duties/projects as directed by Management

Benefits

  • Salary (paid Weekly)
  • High Commission in Sales (paid Weekly)
  • Great working Hours- Monday to Friday-No Shift Work
  • Training with on-going Coaching and Support
  • Paid Holidays
  • Relocation package
  • Parking
  • Vouchers
  • Staff discount
  • Sports & Social Club
  • Fun Environment
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Salary Indication
€21000 - €22000 per annum + commission


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